We’re a passionate, values-driven IT team dedicated to Accelerating Value Delivery across our enterprise. We’re building AI-powered conversational agents that provide instantaneous, intelligent, and seamless support for our frontline workforce — spanning call centers, branch locations, and internal business units. We empower our employees with real-time essential knowledge that enables them to deliver legendary service to our customers. Looking ahead, we aim to expand into full AI-driven automation to optimize work, enhance service quality, and drive efficiency across the organization.
Senior Generative AI Engineer
We are seeking a Senior Generative AI Engineer to architect impactful solutions, guide our GenAI strategy, and lead a high-performing team through a transformational phase of AI adoption.
Responsibilities
Lead the development of generative AI chatbot solutions from the ground up, including strategic planning, design, and technical execution
Act as a thought leader, aligning chatbot capabilities with business goals and recommending best practices
Develop a roadmap for GenAI chatbot development and enhancement, working closely with stakeholders
Shape the long-term vision of automated, AI-assisted workflows across key business areas
Technical Responsibilities
Architect and implement GenAI solutions using Amazon Bedrock, CoPilot Studio, and various AI Development technologies
Craft and fine-tune prompts for generative AI use cases
Deploy and manage chatbot components across Dev, QA, UAT, and Prod environments, ensuring stability, scalability, and performance
Design and integrate systems to monitor and validate chat quality, ensuring reliability, accuracy, and an amazing user experience
Develop and maintain applications and integrations to support chatbot functionalities
What You'll Need
Strong experience in Cloud AI Development (Amazon Bedrock, CoPilot Studio, or Azure AI), prompt engineering, RAG, and foundational LLM models
Expertise in LLM fine-tuning techniques: sanitizing, chunking, indexing, post-training, and reinforcement learning
Proven experience integrating AI solutions into MS and AWS environments across all development stages
Proficient in Python, React, AWS CDK and Lambda
Solid software engineering background with a focus on backend development
Experience deploying production-grade GenAI applications with real business impact
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Insurance
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