Staff AI Engineer, HRSD: Scale & Safeguard Conversational Agents

ServiceNow is seeking a Staff Engineer in HRSD to set the technical direction for model-driven capabilities across the HR domain. You will guide architecture, standards, and evaluation infrastructure that enable safe, scalable experiences across multiple teams. The role emphasizes probabilistic behavior with evaluation at scale rather than fixed rules, and it excludes training foundation models. You will collaborate with product, engineering, and design to deliver robust AI solutions at scale.

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