Staff AI Engineer, Agent Assist — Lead Support Automation

Rippling is hiring a Staff Software Engineer for Agent Assist within Rippling AI. You will lead cross-functional initiatives, shaping AI-enabled support workflows and scalable platform capabilities. The role combines hands-on coding with guiding engineers, aligning product and operators, and delivering measurable improvements in customer support experiences. You will work directly with Support, Product, and AI infra teams to design reliable AI systems, mentor senior ICs, and influence technical

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