Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Our client is hiring a Staff AI Engineer to lead the design and evolution of AI agents, with a focus on voice systems.
This role is centered on building and operating AI agents that perform reliably in real-world environments. You’ll own agent behavior end-to-end — from orchestration and tool use to latency, evaluation, and failure handling.
You’ll be working on complex, non-deterministic systems, designing the architecture needed to make them consistent, observable, and scalable in production.
What You’ll Do
Design and own AI agent architecture (orchestration, tool use, control flow)
Build systems that enable agents to operate reliably across real-world interactions
Develop and improve evaluation frameworks for agent quality and behavior
Debug and resolve complex production issues (edge cases, failures, regressions)
Optimize performance across the stack (latency, cost, reliability)
Define best practices for building and operating AI agents
Mentor engineers and elevate AI systems design across the team
What We’re Looking For
7+ years of software engineering experience
Experience building and operating AI agents or conversational systems in production
Agent orchestration and tool use
Multi-step workflows and control flow
LLM behavior in real-world settings
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Experience designing evaluation systems for AI quality
Strong debugging skills across complex, non-deterministic systems
Nice to Have
Experience with voice systems (speech-to-text, text-to-speech, real-time pipelines)
Experience building customer support agents or similar systems
Experience optimizing low-latency / real-time AI systems
Experience working across multiple model providers or inference stacks