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Sr. AI Engineer
AceStack LLC
1 hour ago
Full-time
On-site
Biloxi, Mississippi, United States
Job Title: Sr. AI Engineer
Location: Biloxi, MS
Full time
Exp:-6+Yrs
Job Description
Sr. AI Engineer • Collaborate with Product Management on architectural assessments, platform design considerations, and evaluation of Genesys Cloud CX and TTEC Smart Apps solutions. • Configure and maintain Genesys Cloud features-including IVRs, call flows, queue routing, permissions, and user roles-according to jointly defined priorities and initiatives. • Co-lead the implementation of new feature enhancements, integrations, and updates, sharing responsibilities for planning and execution. • Ensure platform compliance with security, regulatory, and enterprise standards by working together to address audit requirements, technical controls, and operational practices. • Work with business units to gather requirements, analyze needs, and recommend platform enhancements in alignment with shared goals. • Troubleshoot and resolve incidents collaboratively, jointly escalating complex issues to technical leadership as needed, and participate in business continuity and disaster recovery planning. • Share responsibility for ongoing platform monitoring, patching, and upgrading activities based on a collaboratively developed maintenance schedule. • Partner with reporting specialists and data analysts to design dashboards and operational data visualizations that support strategic and tactical decision-making. • Participate in user acceptance, release testing, and documentation efforts to maintain platform integrity and support organizational training efforts. • Engage with Training, QA, and business process owners to assess workflows, recommend optimizations, and create documentation as partners. • Support vendor due diligence, contract management, and licensing activities as a collaborative effort. • Perform application support duties for integrated systems (such as CRM, WFM, and other financial technologies), addressing integration issues jointly and leveraging each other's expertise as needed. • Assist in training of new team members • Provides back-up for team members where needed. • Other duties as assigned
Location: Biloxi, MS
Full time
Exp:-6+Yrs
Job Description
Sr. AI Engineer • Collaborate with Product Management on architectural assessments, platform design considerations, and evaluation of Genesys Cloud CX and TTEC Smart Apps solutions. • Configure and maintain Genesys Cloud features-including IVRs, call flows, queue routing, permissions, and user roles-according to jointly defined priorities and initiatives. • Co-lead the implementation of new feature enhancements, integrations, and updates, sharing responsibilities for planning and execution. • Ensure platform compliance with security, regulatory, and enterprise standards by working together to address audit requirements, technical controls, and operational practices. • Work with business units to gather requirements, analyze needs, and recommend platform enhancements in alignment with shared goals. • Troubleshoot and resolve incidents collaboratively, jointly escalating complex issues to technical leadership as needed, and participate in business continuity and disaster recovery planning. • Share responsibility for ongoing platform monitoring, patching, and upgrading activities based on a collaboratively developed maintenance schedule. • Partner with reporting specialists and data analysts to design dashboards and operational data visualizations that support strategic and tactical decision-making. • Participate in user acceptance, release testing, and documentation efforts to maintain platform integrity and support organizational training efforts. • Engage with Training, QA, and business process owners to assess workflows, recommend optimizations, and create documentation as partners. • Support vendor due diligence, contract management, and licensing activities as a collaborative effort. • Perform application support duties for integrated systems (such as CRM, WFM, and other financial technologies), addressing integration issues jointly and leveraging each other's expertise as needed. • Assist in training of new team members • Provides back-up for team members where needed. • Other duties as assigned