Job Title:
ServiceNow AI Engineer
Job Type:
Contract (Hybrid: 3 Days Onsite / 2 Days Remote)
Location Options (Hybrid):
Locations:
Minneapolis, MN | Chandler/Phoenix, AZ | Des Moines, IA | Dallas, TX | Charlotte, NC
Project Overview:
We are seeking a
ServiceNow Engineer
to support our enterprise technology teams with the implementation of
ServiceNow’s Generative AI capabilities
across Core Platform, ITSM, HR Service Delivery, and the Employee Portal/Content teams. This is a high-impact role within a complex, multi-functional engineering environment.
Key Responsibilities:
Consult on large-scale, complex software engineering initiatives with broad organizational impact.
Analyze multi-faceted software engineering challenges, including novel and unprecedented issues requiring deep domain expertise.
Lead or contribute to strategy, planning, and execution for ServiceNow Generative AI implementation projects.
Ensure alignment with company policies, procedures, and regulatory compliance requirements.
Work closely with stakeholders and cross-functional teams to deliver measurable business outcomes.
Define, document, and report on KPIs and metrics of value related to AI-driven ServiceNow capabilities.
Top Required Skills & Qualifications:
5+ years of Software Engineering experience , or equivalent (e.g., military service, education, training, consulting).
4+ years of hands-on ServiceNow engineering/development experience.
Experience in
ServiceNow Generative AI
capabilities, including hands-on implementations.
Proven experience in measuring and reporting value-based outcomes from ServiceNow deployments.
Strong strategic collaboration and consulting skills with client-facing stakeholders.
Certifications (Preferred but Not Required):
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Preferred Experience:
Implementation and support of
ServiceNow native AI capabilities
Familiarity with
Core Platform, ITSM, HRSD , and Employee Portal components
Experience in a hybrid Agile/Waterfall environment
Job ID:
JOB-241645
Publish Date:
20 May 2025
Tagged as: ServiceNow AI Engineer