Senior Real-Time Voice AI Engineer

Zendesk, Inc. seeks a Senior Full Stack Engineer to build the real-time voice AI product, reducing latency and improving conversation flow. You will ship features across backend systems and web experiences, integrating telephony, WebRTC, and AI/speech services to deliver natural, reliable voice interactions. The role emphasizes latency, observability, and graceful handoff to humans, with a product-driven mindset and cross-functional collaboration with product, design, and ML teams.

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