Senior Hands-on AI Engineer – Remote IVR & Voice Bots

KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This senior IC role focuses on hands-on AI engineering, delivering secure, scalable AI-driven customer experiences on Google Cloud Platform (GCP). The candidate will own end-to-end delivery of AI features, collaborate with product and operations, and mentor peers while applying SRE practices for

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