Senior ESM Platform & AI Engineering Lead

Jones Lang LaSalle Incorporated seeks an ITSM Engineering Manager to lead the teams responsible for Moveworks, ServiceNow, and AI development across internal platforms. You will own end-to-end engineering delivery and guide a blended team of employees and contractors. You will design, build, and ship AI agents, orchestration, and integrations while enforcing governance, testing, and documentation across the platform. This role demands strong ITSM expertise and hands-on AI experience.

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