Senior CX AI Engineer: Build Production-Ready Agents

Genesys is seeking a Sr. Software Engineer to design, build, and deploy AI agents that interact with customers across voice, messaging, chat, and other CX channels. You will own solutions from discovery through production deployment, collaborating with customers and solution teams to translate CX problems into working AI solutions. The role requires hands-on experience delivering customer-facing CX AI agents in production environments, with strong software development skills in Python,

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