American Express Technologies is seeking a Senior Engineer with advanced skills in Generative AI and Data Engineering to join our Production Management tooling team. Our mission is to transform how critical platforms are supported by embedding AI-first solutions into event management and system reliability. We are looking for highly motivated, creative problem solvers who are excited to design and implement innovative AI tools that address complex business challenges at scale.
Key Responsibilities:
Mentors junior AI Engineers and cross-functional team of colleagues, fostering a culture of excellence and innovation
Provides guidance and support to junior engineers, fostering professional growth and development within the team
Directs the design, development, testing, and deployment of applications and systems
Oversees a variety of tasks, platforms, and technologies to meet evolving requirements
Design and develop Generative AI applications, including RAG pipelines, agentic workflows, and Model Context Protocol (MCP) integrations.
Collaborate with data owners to build data pipelines, feature engineering processes, and context enrichment strategies that optimize AI-enabled solutions.
Prototype and deliver production-ready tools leveraging LLMs, embeddings, vector databases, and orchestration frameworks.
Translate business and operational challenges into AI-first solutions with a product mindset, ensuring they deliver measurable improvements in system reliability, incident response, and user experience.
Ensure production-ready deployments include appropriate logging, monitoring, and runbooks, maintaining operational excellence alongside innovation.
Partner with multiple teams across the enterprise to identify, prioritize, and deliver product-driven GenAI opportunities that improve platforms, tooling, and processes.
Monitors AI performance and implements improvements