Principal Conversational AI Engineer (Remote)

Genesys is seeking a hands-on Conversational AI Engineer to build, optimize, and improve Virtual Agents on Genesys Cloud. You will combine NLU development, prompt engineering, data analysis, and customer collaboration to enhance automated customer experiences in production. You will work with real-world conversation data, iteratively refining NLU models and LLM prompts while partnering with customers and cross-functional teams to translate business requirements into measurable improvements,

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