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Principal AI Engineer
NCR VOYIX
3 hours ago
Full-time
On-site
Atlanta, Georgia, United States
ATLANTA, GA, USA
Full time
R0158092
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
The Principal AI Engineer is responsible for driving AI adoption and innovation across Corporate Functions, Contact Center Operations, and Go-To-Market (GTM) products.
This role serves as the technical leader for enterprise AI initiatives, partnering with business leaders, product teams, and engineering organizations to design, build, and operationalize AI solutions on Azure and Google Cloud. The role combines AI architecture, platform engineering, product innovation, and organizational change leadership to transform AI opportunities into measurable business outcomes.
Key ResponsibilitiesEnterprise AI Adoption
Partner with Finance, Legal, Supply Chain, Sales, Customer Care, and IT leaders to identify high-value AI opportunities.
Lead AI strategy, technical architecture, and implementation of enterprise AI solutions.
Drive adoption of Generative AI, Agentic AI, and AI-powered workflow automation.
Develop reusable enterprise AI patterns, frameworks, and accelerators.
Establish AI best practices, governance standards, and engineering guidelines.
Lead architecture and deployment of AI-powered customer service solutions and virtual agents.
Design and implement:
Conversational AI
Voice and chat agents
AI-assisted agent experiences
Knowledge retrieval systems
Intelligent intake and triage workflows
Multi-agent orchestration
Define Day-2 operating models including:
Monitoring and observability
AI SecOps
Human escalation workflows
Kill-switch and fallback mechanisms
Incident management and operational support
Required Qualifications Experience
Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or related discipline.
10+ years of experience in software engineering, cloud engineering, data engineering, or AI engineering.
5+ years delivering production AI/ML solutions at enterprise scale.
Proven experience architecting AI solutions on Azure and/or Google Cloud.
Experience building and deploying customer-facing AI products.
Experience leading cross-functional initiatives involving business, product, operations, and engineering teams.
Technical Expertise
Azure and Google Cloud
Databricks and BigQuery
Python and modern software engineering practices
API and microservice architectures
Large Language Models (LLMs)
Agentic AI architectures
Retrieval-Augmented Generation (RAG)
AI observability and monitoring
AI governance and evaluation frameworks
Leadership Skills
Executive communication and stakeholder management
Strong product and business acumen
Ability to influence across organizational boundaries
Experience mentoring engineers and architects
Strong partnership and vendor management skills
Preferred Qualifications
Experience delivering production-grade Contact Center AI solutions.
Familiarity with platforms such as:
Google Customer Engagement Suite (CES)
Vertex AI Agent Builder
Microsoft Copilot Studio
Genesys Cloud AI
Experience implementing:
Voice bots and virtual agents
Agent Assist solutions
Knowledge retrieval and RAG
Intelligent routing and triage
Human-in-the-loop escalation workflows
Ideal Candidate
A strategic technology leader who can:
Drive enterprise AI adoption across business functions.
Build and scale customer-facing AI products.
Architect solutions on Azure, Google Cloud, Databricks, and BigQuery.
Lead AI platform engineering and governance efforts.
Translate emerging AI capabilities into measurable business outcomes.
Influence executives, product teams, and engineering organizations without direct authority.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."
Help us run the world's top brands.
At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.
Full time
R0158092
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
The Principal AI Engineer is responsible for driving AI adoption and innovation across Corporate Functions, Contact Center Operations, and Go-To-Market (GTM) products.
This role serves as the technical leader for enterprise AI initiatives, partnering with business leaders, product teams, and engineering organizations to design, build, and operationalize AI solutions on Azure and Google Cloud. The role combines AI architecture, platform engineering, product innovation, and organizational change leadership to transform AI opportunities into measurable business outcomes.
Key ResponsibilitiesEnterprise AI Adoption
Partner with Finance, Legal, Supply Chain, Sales, Customer Care, and IT leaders to identify high-value AI opportunities.
Lead AI strategy, technical architecture, and implementation of enterprise AI solutions.
Drive adoption of Generative AI, Agentic AI, and AI-powered workflow automation.
Develop reusable enterprise AI patterns, frameworks, and accelerators.
Establish AI best practices, governance standards, and engineering guidelines.
Lead architecture and deployment of AI-powered customer service solutions and virtual agents.
Design and implement:
Conversational AI
Voice and chat agents
AI-assisted agent experiences
Knowledge retrieval systems
Intelligent intake and triage workflows
Multi-agent orchestration
Define Day-2 operating models including:
Monitoring and observability
AI SecOps
Human escalation workflows
Kill-switch and fallback mechanisms
Incident management and operational support
Required Qualifications Experience
Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or related discipline.
10+ years of experience in software engineering, cloud engineering, data engineering, or AI engineering.
5+ years delivering production AI/ML solutions at enterprise scale.
Proven experience architecting AI solutions on Azure and/or Google Cloud.
Experience building and deploying customer-facing AI products.
Experience leading cross-functional initiatives involving business, product, operations, and engineering teams.
Technical Expertise
Azure and Google Cloud
Databricks and BigQuery
Python and modern software engineering practices
API and microservice architectures
Large Language Models (LLMs)
Agentic AI architectures
Retrieval-Augmented Generation (RAG)
AI observability and monitoring
AI governance and evaluation frameworks
Leadership Skills
Executive communication and stakeholder management
Strong product and business acumen
Ability to influence across organizational boundaries
Experience mentoring engineers and architects
Strong partnership and vendor management skills
Preferred Qualifications
Experience delivering production-grade Contact Center AI solutions.
Familiarity with platforms such as:
Google Customer Engagement Suite (CES)
Vertex AI Agent Builder
Microsoft Copilot Studio
Genesys Cloud AI
Experience implementing:
Voice bots and virtual agents
Agent Assist solutions
Knowledge retrieval and RAG
Intelligent routing and triage
Human-in-the-loop escalation workflows
Ideal Candidate
A strategic technology leader who can:
Drive enterprise AI adoption across business functions.
Build and scale customer-facing AI products.
Architect solutions on Azure, Google Cloud, Databricks, and BigQuery.
Lead AI platform engineering and governance efforts.
Translate emerging AI capabilities into measurable business outcomes.
Influence executives, product teams, and engineering organizations without direct authority.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."
Help us run the world's top brands.
At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.