Overview
Highmark Health – Entirely Remote Work From Anywhere Role!
We are seeking an experienced Software Engineering Manager to lead our AI Platforms and Services Engineering team, a group at the forefront of delivering innovative AI solutions across the organization. Reporting directly to the Director of AI Platforms and Services, you will guide and develop engineering teams specializing in software engineering, machine learning engineering, and infrastructure engineering.
You will manage teams responsible for the full spectrum of AI service development, including building scalable AI-integrated products, machine learning engineering solutions, robust infrastructure, and reusable AI microservices/APIs. You will oversee teams delivering Gen AI applications utilizing RAG and scaling AI Agents for widespread deployment. Collaborate with Product Managers to translate the product roadmap into technical specifications, prioritize tasks by business value, and identify opportunities to enhance product capabilities.
The role involves partnering with key business stakeholders, leading cross-functional teams, and managing vendors, while championing software development and operational excellence through Agile and Lean practices to deliver market-differentiated solutions.
Essential Responsibilities
Perform management responsibilities including hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity; direct day-to-day operations and develop/implement policies and programs; may have budgetary responsibility.
Understand budget and resource utilization across product teams; escalate issues regarding budgets and review action plans with product owners.
Provide oversight of all aspects of the application product life cycle to ensure operational excellence and continuous process improvement.
Contribute thought leadership and industry expertise to strategic planning and execution for current and future products.
Communicate effectively with all levels of the organization through presentations and reports.
Act as a coach and mentor to all members of the organization.
Define and create roadmaps and support the team in delivery.
Take ownership of critical impediments that scrum teams cannot resolve.
Other duties as assigned or requested.
Education
Required
Bachelor's Degree in Computer Science, Computer Engineering or a related field OR 6 years progressive and related software engineering experience in lieu of a Bachelor degree
Preferred
Master's Degree in Computer Science, Computer Engineering or a related field
Experience
Required
10 years of working with information technology
5 years in developing, presenting and communicating technical concepts to varying audiences, including 3 years in developing long term roadmaps
3 years in developing tactical solutions to diverse and complex business problems, including working with multiple technology systems designing solutions or developing applications in healthcare
3 years of management experience
Preferred
Proven experience leading and managing software engineering teams, including machine learning engineering and infrastructure engineering, in an Agile or Lean environment
Experience in platform engineering and full-stack software development with focus on scalable and reliable AI services
Strong knowledge of cloud technologies and platforms (Azure, AWS, GCP) with cloud-native AI deployments
Ability to translate product roadmaps and business requirements into detailed technical specifications
Experience with MLOps, CI/CD, model deployment, monitoring, and governance
Familiarity with AI as a Service (AIaaS) offerings and integration
Ability to collaborate with product managers, data scientists, and other stakeholders
Experience managing vendor relationships and outsourced development
Strong SDLC understanding with emphasis on testing, security, and documentation
Experience implementing Agile and Lean practices to promote software development and operational excellence
Excellent communication, interpersonal, and leadership skills
Licenses or Certifications
Required: None
Preferred: None
Skills
Proven leadership in executing large programs delivering significant business value
Experience with agile Scrum methodologies
Fluent English communication (written and spoken)
Ability to provide feedback on employee performance to promote growth and retention
Knowledge of best practices across the full software development life cycle
Demonstrated passion, accountability, collaboration, and ethics
Strong ownership, urgency, and drive
Focus on user experience and usability
Broad engineering knowledge across systems and applications
Languages
None
Travel
0% - 25%
Physical, Mental and Working Conditions
Position Type: Office Based
Teaches/trains others regularly: Occasionally
Travel regularly from the office to various work sites: Occasionally
Works primarily out-of-office selling products/services: Never
Physical work site required: Yes
Lifting: up to 10 pounds: Constantly
Lifting: 10 to 25 pounds: Rarely
Lifting: 25 to 50 pounds: Does Not Apply
Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement:
This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information and must protect it at all times, including HIPAA considerations and company privacy policies.
Additionally, employees must comply with the company Code of Business Conduct and applicable laws, rules, and regulations.
Pay Range
Minimum: $108,000.00
Maximum: $201,800.00
Base pay is determined by qualifications, experience, and other factors. The salary range may reflect geographic differentials.
Highmark Health and its affiliates prohibit discrimination and are committed to accessibility. For accommodations, contact HR Services Online at HRServices@highmarkhealth.org.