Company: Highmark Health
Job Description: Entirely Remote Work From Anywhere Role! We are seeking an experienced Software Engineering Manager to lead our AI Platforms and Services Engineering team, a group at the forefront of delivering innovative AI solutions across the organization. Reporting directly to the Director of AI Platforms and Services, you will be responsible for guiding and developing engineering teams specializing in software engineering, machine learning engineering, and infrastructure engineering. Your leadership will drive the technical design and execution of product offerings, including Gen AI applications utilizing RAG and scaling AI Agents for widespread deployment. You will translate the product roadmap into detailed technical specifications, prioritize engineering tasks based on business value, and identify opportunities to enhance product capabilities in collaboration with Product Managers.
The AI Platforms and Services team builds foundational infrastructure and reusable components that empower teams to rapidly develop and deploy AI-powered solutions at scale, impacting operations and product innovation. You will drive business strategy through AI, accelerate time-to-market, and minimize risk across the enterprise while championing agile and lean practices.
Responsibilities
Perform management duties including hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity. Direct and control day-to-day operations; develop and implement policies and programs; may have budgetary responsibility and authority.
Understand budget and resource utilization across product teams; escalate issues regarding product delivery budgets and review action plans with product owners.
Provide oversight of all aspects of the application product life cycle to ensure operational excellence and continuous improvement of processes.
Contribute thought leadership and industry expertise to strategic planning and execution for current and future products.
Communicate effectively with all levels of the organization by preparing presentations and reports.
Coach and mentor all members of the organization.
Define and create the roadmap and support the team in the delivery.
Take ownership of critical impediments that scrum teams are not able to resolve.
Other duties as assigned or requested.
Education
Required
Bachelor's Degree in Computer Science, Computer Engineering or a related field OR 6 years progressive and related software engineering experience in lieu of Bachelor degree
Preferred
Master's Degree in Computer Science, Computer Engineering or a related field
Experience
Required
10 years of working with information technology
5 years in developing, presenting and communicating technical concepts to varying audiences, including 3 years experience in developing long term roadmaps
3 years in developing tactical solutions to diverse and complex business problems, including working with a variety of technology systems designing solutions or developing applications in healthcare
3 years of management experience
Preferred
Proven experience leading and managing software engineering teams, including machine learning engineering and infrastructure engineering, in an Agile or Lean development environment.
Experience in platform engineering and full-stack software development, focusing on building scalable and reliable AI services and applications.
Strong working knowledge of cloud technologies and platforms (e.g., Azure, AWS, GCP), with experience in designing and deploying AI solutions in a cloud-native environment.
Ability to translate product roadmaps and business requirements into detailed technical specifications and engineering tasks.
Experience with MLOps principles and practices, including CI/CD pipelines, model deployment, monitoring, and governance.
Familiarity with AI as a Service (AIaaS) offerings and experience in building or integrating with AI service platforms.
Proven ability to collaborate effectively with product managers, data scientists, and other stakeholders to deliver high-quality AI solutions.
Experience in managing vendor relationships and overseeing outsourced software development projects.
Strong understanding of SDLC methodologies and best practices, including testing, security, and documentation.
Experience in implementing and promoting software development and operational excellence through Agile and Lean practices.
Excellent communication, interpersonal, and leadership skills with the ability to motivate and inspire a team of engineers.
Licenses or Certifications
Required: None
Preferred: None
Skills
Proven leadership in executing large programs that deliver significant business value
Experience with Agile Scrum methodology
Fluent in English (spoken and written)
Ability to provide feedback on employee performance to promote growth and retention
Knowledge of professional software engineering practices and best practices for the full software development life cycle
Demonstrate ownership, accountability, collaboration, and ethics
Strong sense of ownership, urgency, and drive
Passion for user experience and usability
Depth of engineering knowledge across systems and applications
Languages
None
Travel Required
0% - 25%
Physical, Mental and Working Conditions
Position Type: Office Based
Teaches / trains others regularly: Occasionally
Travel regularly from the office to various work sites or from site-to-site: Occasionally
Works primarily out-of-the office selling products/services (sales employees): Never
Physical work site required: Yes
Lifting: up to 10 pounds: Constantly
Lifting: 10 to 25 pounds: Rarely
Lifting: 25 to 50 pounds: Does Not Apply
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
HIPAA and privacy compliance: As a component of job responsibilities, employees may have access to confidential information that must be protected at all times; comply with HIPAA and company privacy policies and information security policy.
Code of Business Conduct: Employees must comply with the companys Code of Business Conduct and applicable laws, rules, and regulations.
Pay Range Minimum: $108,000.00
Pay Range Maximum: $201,800.00
Base pay is determined by qualifications, experience, and other factors; salary range may vary by location.
EEO: Highmark Health and affiliates prohibit discrimination based on protected statuses and comply with applicable laws.
Accessibility: For accommodations, contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Notice for Employees, Contractors, and Applicants
Req ID: J262965
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