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Lead Conversational Voice AI Engineer - Regulated
Insight Global
2 hours ago
Full-time
On-site
Lead Conversational Voice AI Engineer
Required Skills & Experience: Strong experience with conversational Voice AI platforms and solutions. Ability to design and develop conversation flows, including flow diagrams, prompts, and dialogue management. Hands-on experience with Python development. Deep understanding of the end-to-end conversational AI lifecycle, including design, implementation, testing, and optimization. Expertise in prompt engineering and tuning AI interactions for member-facing experiences. Understanding of differences between chat-based AI and voice-based AI, with a preference for candidates who have worked specifically in voice environments. Experience with IVR systems is highly transferable and considered a strong background for this opportunity. Ability to identify requirements, understand system behaviors, and determine what needs to be configured versus custom coded. Nice to Have Skills & Experience: Healthcare or health-tech experience is strongly preferred. Experience supporting health insurance organizations, particularly Medicare-focused programs. Familiarity with PBM (Pharmacy Benefit Management) operations is a plus. Experience working in highly regulated, compliance-focused environments. Prior exposure to member-facing solutions where compliance, security, and auditability are critical. Job Description: Insight Global is seeking a Lead Conversational Voice AI Engineer to support a large health insurance client of ours. The team is building and scaling a conversational Voice AI platform within the Medicare space. This initiative focuses on creating AI-driven member interactions in a highly regulated healthcare environment, requiring a blend of conversational design, prompt engineering, and technical development expertise.
Required Skills & Experience: Strong experience with conversational Voice AI platforms and solutions. Ability to design and develop conversation flows, including flow diagrams, prompts, and dialogue management. Hands-on experience with Python development. Deep understanding of the end-to-end conversational AI lifecycle, including design, implementation, testing, and optimization. Expertise in prompt engineering and tuning AI interactions for member-facing experiences. Understanding of differences between chat-based AI and voice-based AI, with a preference for candidates who have worked specifically in voice environments. Experience with IVR systems is highly transferable and considered a strong background for this opportunity. Ability to identify requirements, understand system behaviors, and determine what needs to be configured versus custom coded. Nice to Have Skills & Experience: Healthcare or health-tech experience is strongly preferred. Experience supporting health insurance organizations, particularly Medicare-focused programs. Familiarity with PBM (Pharmacy Benefit Management) operations is a plus. Experience working in highly regulated, compliance-focused environments. Prior exposure to member-facing solutions where compliance, security, and auditability are critical. Job Description: Insight Global is seeking a Lead Conversational Voice AI Engineer to support a large health insurance client of ours. The team is building and scaling a conversational Voice AI platform within the Medicare space. This initiative focuses on creating AI-driven member interactions in a highly regulated healthcare environment, requiring a blend of conversational design, prompt engineering, and technical development expertise.