Lead AI Engineer, Production Agent Platform & Guardrails

Klaviyo seeks a Lead Engineer, Applied AI (Customer Agent) to drive technical and product direction for a core area of the Customer Agent platform. You will work hands-on on orchestration, guardrails, context/memory, and failure handling while elevating engineering patterns across the org. You will partner with Product, Design, Data Science, and GTM leaders to shape roadmaps, mentor engineers, and evaluate emerging AI tech for production use.

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