Lead AI Engineer, Customer Agent Production Orchestration

Klaviyo in Boston is seeking a Lead Engineer for Applied AI in the Customer Agent team. You’ll set the technical and product direction for a core area, and build a 0-to-1 agentic product with startup speed, backed by the resources of a major tech company, while staying hands-on with the hardest problems yourself. This lead role spans orchestration to governance, grows based on product needs, and requires ownership of complex problems, operational reliability, and collaboration across product,

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