Lead AI Engineer – Customer Agent Orchestration

Klaviyo in Boston is seeking a Lead Engineer for the Applied AI (Customer Agent) team. You will define technical and product direction for a core area of the Customer Agent platform, owning end-to-end delivery from orchestration to governance, while remaining hands-on with hard problems. The role emphasizes production-grade agentic systems, non-deterministic behavior handling, and collaboration with product, design, data science, and GTM leaders.

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