Lead AI Engineer

Job Title: Lead Conversational AI Engineer What our client is looking for: You champion the responsible adoption of conversational AI by setting technical direction, establishing governance standards, and delivering solutions that align business needs, technology strategy, and regulatory requirements. You are a collaborative problem solver and trusted advisor who translates business objectives into intelligent conversational experiences, establishes best practices and governance standards, and guides teams in the successful adoption of emerging AI technologies. You lead complex AI initiatives from concept through optimization, leveraging conversational design, prompt engineering, integrations, and analytics to create scalable experiences that drive efficiency and enhance member and employee interactions.

WHAT YOU WILL BE DOING: Conversational AI Strategy & Architecture

Lead the design and architecture of conversational AI solutions, workflows, and integrations

Establish standards, best practices, and governance frameworks for conversational AI development and administration

Define conversational AI architecture, orchestration patterns, and integration approaches

Evaluate emerging technologies, platforms, and AI capabilities and provide recommendations for adoption

Develop and maintain conversational AI roadmaps aligned with business and technology objectives

Solution Design & Delivery

Lead the design of conversation flows, prompts, tool configurations, knowledge sources, and escalation workflows

Review and approve solution designs, configurations, and implementation approaches

Ensure solutions meet performance, scalability, security, and usability requirements

Governance, Compliance & Operational Excellence

Establish governance controls, guardrails, standards, and operational practices for conversational AI solutions

Ensure compliance with security, privacy, accessibility, and regulatory requirements

Oversee documentation standards, change control processes, release management, and operational readiness activities

Lead audit, risk management, and compliance-related activities for conversational AI platforms

Monitor platform health, solution effectiveness, and business outcomes

Performance Optimization & Innovation

Define and monitor key performance indicators for conversational AI solutions

Analyze conversational data, operational metrics, and user feedback to identify improvement opportunities

Lead prompt optimization, workflow improvements, knowledge management, and AI performance tuning efforts

Drive continuous improvement initiatives that enhance automation, operational efficiency, and user experience

Provide technical leadership, mentorship, and guidance to conversational AI engineers and team members

Collaborate with business, product, technology, operations, security, and compliance teams to define requirements and solution strategies

Partner with vendors and platform providers to maximize platform capabilities and resolve complex issues

Communicate solution strategies, risks, recommendations, and outcomes to leadership and stakeholders

Support project planning, prioritization, estimation, and resource planning activities

QUALIFICIATIONS AND PREFERENCES:

Bachelor’s Degree in Computer Science, Information Systems, Business Information Systems, or a related field, or equivalent combination of education and experience required

5+ years years of experience in conversational AI, software engineering, platform administration, business systems analysis, or a related field required

4+ years of experience working with conversational AI platforms required

Experience with large language models (LLMs), prompt engineering, APIs, and system integrations. Experience leading conversational AI implementations or enterprise technology initiatives. Experience mentoring team members and providing technical leadership.

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