Gen AI Support Engineer
We are seeking a highly skilled and motivated GenAI Support Engineer to join our team. As a GenAI Support Engineer, you will be responsible for providing technical support, troubleshooting, and solutions for our AI-driven products and services. You will work closely with customers, engineering teams, and product managers to ensure the smooth operation and optimization of GenAI models, systems, and applications.
Technical Support: Provide expert-level support for GenAI products and services, including troubleshooting, debugging, and resolving technical issues.
End User Interaction: Work directly with end users to understand their needs, gather requirements, and provide solutions for GenAI-related challenges.
Problem Resolution: Identify, diagnose, and resolve complex technical problems involving AI models, algorithms, prompts and software.
Collaboration: Collaborate with engineering and product teams to improve product features, functionality, and reliability based on customer feedback.
Documentation: Create and maintain detailed documentation of support processes, issues, and resolutions for internal and external stakeholders.
Training and Guidance: Assist in training customers and internal teams on best practices for using and maintaining GenAI products.
Monitoring and Reporting: Monitor system performance, perform regular health checks, and generate reports on system status, incidents, and resolutions.
Continuous Improvement: Stay up-to-date with the latest advancements in AI/ML/GenAI technologies and contribute to the continuous improvement of support processes and tools.