End Date: 2026-05-14
Days Left: 18 days, 3 hours left
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Job Description:
Client: Financial Industry
Job Title: Conversational AI Engineer
(
IVA
/ Voice / IVR)
Locations: Hybrid (2D onsite)
Baltimore, MD 21224
Pay rate: $80-$85.hr
Day to day:
Design intent taxonomy, utterances, and dialogue flows for voice interactions
Build and optimize NLU models to improve accuracy and reduce fallbacks
Create conversation flows (confirmations, disambiguation, error handling)
Work in platforms like Cognigy (or similar) to build and deploy voice experiences
Partner with IVR, telephony, and API teams for end-to-end integration
Analyze NLU performance metrics and continuously improve results
Must-Haves:
Experience building conversational AI / IVA / voice bot solutions
Strong skills in intent design, utterances, and NLU optimization
Hands-on with tools like:
Cognigy (preferred)
Dialogflow, Amz Lex, Nuance, or similar
Experience with voice or IVR systems
Ability to work across telephony + backend teams
Plusses:
Cognigy experience
NICE CXone, Genesys, or similar contact center platforms
Exposure to APIs / backend integrations
Experience in financial services
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
Job Requirement
IVA Engineer
utterances
Cognigy
Lex
Nuance
CXone
Reach Out to a Recruiter
Recruiter
Email
Phone
Daniel Chandekar
daniel.chandekar@collabera.com