AI Engineering Lead — Remote, High-Impact

Point seeks a Technical Lead Manager to guide a senior team building AI-powered customer experiences across voice, email, chat, and SMS. You will stay hands-on in code, define technical direction, and partner with Product, Ops, and CX to ship scalable solutions. You will mentor engineers, drive architecture decisions, and ensure high-quality execution while advancing production-grade AI capabilities and observability using Langfuse.

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