AI Engineer with Copilot & Genesys

AI Engineer With Copilot & GenesysJob Type: FulltimeJob Location: Charlotte, NC, Jersey City, NJ, Pennington, NJ, Plano, TXVisa: USC, GC, GC EADOverviewThe Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions. We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.Job DescriptionRequired Skill and Experience8+ years of hands-on software application development experience Strong AI/GenAI skills Microsoft Copilot experience Data extraction expertise Data transformation capabilities Reporting and analytics development Genesys IVR experiencePreferred Skill and ExperienceMicrosoft Copilot Studio Azure OpenAI / OpenAI APIs Python development Prompt Engineering Power BI reporting and dashboards RAG, Vector Database knowledge Contact Center AI and Conversational AI experience Banking domain knowledgeAdditional Required QualificationsBachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. This position may require relocation and/or travel to work/project location. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.